TOOLS

More than 89,000 companies worldwide rely on ATLASSIAN products to optimise software development project management and simultaneous collaboration in teams.

CONFLUENCE provides you with a central platform in the company where all employees of a team can exchange ideas and access documents at the same time. Access authorisations and versioning enable you to make specific changes and create joint final versions.

JIRA Core is a tool that enables significant improvement in time, resources and costs of each project by increasing transparency and active project controlling. Workflows are documented and offer the possibility to make all activities in the project transparent and to track them.

JIRA Service Desk is a service management solution that IT and IT service teams can use to structure and automate the IT support process.

With JIRA and CONFLUENCE from Atlassian, we offer the right tools for your reliable project execution and efficient collaboration.

CONFLUENCE

JIRA Core

The JIRA software makes it possible to systematically record, evaluate and to track changes so that they do not endanger the success of a project. Projects are supported with recognised best practices. Companies thus achieve:

JIRA Change Management Process

Three types of changes:

The standard change process is divided into minor changes and major changes. Minor and major changes differ principally in the risk assessment and in the weighting of the impact of the proposed change. From this, lead times and processing times are derived. The change starts with the change request by the customer. The customer must indicate the description of the change request, the latest point in time for implementing the change and the reason for the change. Based on this data, the service manager creates a change plan. If important information is missing, the service manager will obtain it from the customer. Once the planned changes have been approved by the customer, the planned measures are carried out.

Gintec Atlassian Service Desk

Problem Management

Gintec provides the following for you:

The Gintec ATLASSIAN customer service is managed by an experienced project manager (GPM certificate level 3). The analysts and service staff have the following skills and experience:

Gintec has developed its own problem management process derived from ITIL and based on years of experience and a wide range of lessons learned in the provision of IT services.

Contact us
Mr Franz X. Hartmann
+49 89-89051-100
hartmann(at)gintec.com

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